Support Center

Are products sent physically via mail or digitally?
Epic Stock Media products are digitally sent to the purchaser after payment is received and are not physical products. You will receive an email that contains the instructions for downloading…...
Are your sample licenses royalty free?
Yes, all of our samples are royalty-free! This gives you, the creator, the freedom to use them as much as you want. Through resale of the samples themselves is prohibited.…...
Do you offer educational discounts?
We’re happy to offer all students, educators, and military 30% off all single-Engine purchases. Exclusions apply on Bundle purchases and any expansions. Please visit the EDU Program page or open…...
Do you store my credit card information?
Nope, we do not and cannot store your credit card info because we never have access to it. All purchases are made through a very secure third party payment gateway....
How do I create an account?
When you make a purchase from Epic Stock Media you have the opportunity to create an account before or at checkout. When you have an account with Epic Stock Media you’ll be…...
How do I download the software & sample libraries?
Downloading and Installing Sample Libraries, Sound Libraries, Drum Samples, Audio Files from Epic Stock Media is easy. Depending on the product you purchased your sound files will be downloaded in compressed…...
How do I reactivate my expired downloadable files?
Oftentimes hard drives fail or if you’re lucky you get a new computer and you will need your Epic Stock Media product files again. You will always have access to…...
How to extract rars and zips
DOWNLOAD: The Unarchiver on Mac.DOWNLOAD: 7zip on PC. We recommend you download only ONE RAR or ZIP part at a time. It is not recommended to pause or stop the download once it has started.We recommend using The Unarchiver on Mac. 7zip on PC.…...
What is Epic Stock Media’s return policy?
Return Policy: for products provided by Epic Stock Media 1. YOUR PURCHASE IS SUBJECT TO THE END USER LICENSE AGREEMENT Remember, the purchase of Content from Epic Stock Media (ESM)…...
Where are my serial codes located?
Having issues finding your product's serial codes? Some products on Epic Stock Media will have a license code. There are 2 ways to get your product serial codes. Via order…...